Privacy Policy
Last Updated: June 2026
Bristol Home Infusion (“BHI,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy describes the information we collect, how we use it, and the choices available to you regarding your information.
Information We Collect
We may collect the following information when you contact us, submit a referral, complete a website form, communicate with us by phone, email, or text message, or receive services from us:
- Name
- Phone number
- Email address
- Mailing address
- Referral information
- Insurance information
- Information voluntarily submitted through forms or communications
- Other information necessary to coordinate services and respond to inquiries
How We Use Information
We may use your information to:
- Respond to inquiries
- Coordinate patient care and services
- Process referrals
- Verify insurance information
- Communicate regarding services
- Schedule appointments and service visits
- Provide customer support
- Send SMS messages when consent has been provided
- Comply with applicable legal and regulatory requirements
Mobile Information Privacy
We respect your privacy regarding mobile communications.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information Sharing
We may share information with vendors, contractors, or service providers that assist us in operating our business and providing services. Such disclosures are limited to what is necessary to perform those services and are subject to applicable privacy and security requirements.
We do not sell personal information.
Protected Health Information
Any protected health information (PHI) collected or maintained by Bristol Home Infusion is handled in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.
SMS Privacy Statement
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (such as customer service providers) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
HIPAA Statement
Any protected health information (PHI) is handled in accordance with applicable federal and state privacy laws, including HIPAA where applicable.
Your Rights
You may contact us to:
- Request access to your information
- Request correction of inaccurate information
- Ask questions regarding our privacy practices